Executive Health is seeking a Patient Service Associate

About us: Join our innovative semi-concierge private physician practice, the only one of its kind in the United States! Our small, intimate team is like a family, making it the perfect environment for someone looking to feel at home, while at work. Our main OSU campus office offers a bustling environment filled with energy, innovation, and endless networking opportunities. You'll be surrounded by top-tier professionals and cutting-edge facilities, making every day an inspiring experience.

Who we are:

Executive Health is a private physician practice where executives, community leaders, entrepreneurs, friends of the university, and their loved ones come to optimize and maintain their health through annual physicals and intermittent primary care. Our membership model offers a unique approach to healthcare, providing personalized and attentive service to our patients, in a one-to-one environment where they have full attention from our team.

Our culture:

The Executive Health culture is one built on compassion, empathy, integrity, respect and teamwork!

Our benefits:

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

Responsibilities

The ideal candidate will possess exceptional customer service skills, a willingness to go above and beyond, and a personable and relatable demeanor. Your role will be crucial in ensuring our patients feel valued and cared for.

The Patient Services Associate is responsible for:

Greeting and assisting patients with a warm and friendly attitude

Managing appointment scheduling and patient inquiries

Providing information about our membership model and services

Ensuring a smooth and pleasant experience for all patients

Handling administrative tasks and supports the medical team as needed

Maintaining patient medical records via EMR or paper charts

Qualifications

Requirements:

High School diploma or equivalent

5-7 years of proven experience in a customer service role

Excellent communication and interpersonal skills

Strong organizational skills and attention to detail

A genuine desire to help others and make a positive impact

Skill in problem solving, and ability to manage multiple priorities

Ability to convey information both in writing and verbally.

Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Position continually requires demonstrated poise, tact and diplomacy

Independent judgement is required to plan, prioritize, and organize a diversified workload

Why Join Us:

Be part of an innovative and unique medical practice

Work in a supportive and family-like environment

Opportunity to grow and develop within the company

Make a real difference in the lives of our patients

Pay Range

USD $15.87 - USD $23.81 /Hr.

Full-Time