Customer Service & Logistic Coordinator

AL Maritime is a business unit within GM&T (Global Markets & Technologies). The activity is articulated around four main businesses: Global Helium, Global Rare Gases, Offshore Energies and Maritime Cryogenic Supply. It is a very international environment, managing multiple locations worldwide.

As part of AL Maritime, Cryogenic Tank Services (CTS) is a Malaysian entity which was acquired in 2015. CTS specializes in cryogenic tank and equipment rental for the offshore and maritime industries as well as in cryogenic transport of molecules, and provides a full range of repair and testing services.

The main responsibilities within this role are to manage the customer requests, purchase orders and queries received via email telephone calls and other channels for the Offshore Energies business in APAC

The aim is to be as proactive and efficient as possible, solving the customer demands and queries in a timely professional manner whilst delivering the best service possible at all times to reach an optimal customer satisfaction with respect to the AL policies and procedures.

How will you CONTRIBUTE and GROW?

First point of contact with clients and global Business Development Managers

Providing quotation to meet customer requests & Process sales orders

Provide excellent service and maintain good relations with all customers

Participate in team meetings as required

Manage all logistics delivery to meet customer requirements

Assist in the creation of freight related documentation

Work alongside with procurement team for PO creation for affiliates for gas refills

Review QAQC documentation before sending to client

Participate in continuous improvement initiatives as required

Maintain accurate records for all invoices, payments and customer documentation.

Assist with the month end process, ensuring procurement costs are accounted for in the ERP system.

Participate in month end process and ensure month end billing is completed on time

Participate in credit collection process along with the credit control department

Are you a MATCH?

Bachelor Degree in supply chain management or business administration or equivalent

Excellent communication skills and Team player & time management skills

Task oriented and focused on delivering results

Ability to manage competing priorities in a fast paced environment

Confident with the operation of Google Office applications

Comfortable working independently and as part of a small established team

At least 1-2 years experience in logistic will be an added advantage

Fresh graduate students are encouraged to apply

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

R10072852