IT Support Technician

Job description

• Provide technical support to staff for hardware and software issues.

• Install, configure, and maintain computer systems, networks, and peripherals.

• Respond to IT support requests via phone, email, or helpdesk ticketing system.

• Troubleshoot and resolve hardware, software, and network-related problems.

• Set up new equipment for staff members and ensure proper configuration.

• Support the installation and maintenance of company software, including updates and patches.

• Provide guidance and training to staff on IT systems, tools, and best practices.

• Perform routine maintenance and system upgrades.

• Monitor and ensure the performance and security of the company’s IT infrastructure.

• Assist with IT projects and upgrades as required.

• Maintain proper documentation for IT systems, software, and hardware configurations.

• Ensure compliance with company policies and IT best practices.

• Collaborate with other IT team members to resolve complex issues.

Requirements:

• A degree or diploma in Information Technology, Computer Science, or related field.

• Proven experience as an IT Support Engineer or similar role.

• Strong knowledge of operating systems (Windows, Linux, macOS).

• Familiarity with networking protocols (TCP/IP, DNS, DHCP).

• Experience with hardware troubleshooting and support.

• Proficient with Microsoft Office Suite and other business applications.

• Knowledge of cloud platforms (e.g., AWS, Microsoft Azure) is a plus.

• Excellent problem-solving and analytical skills.

• Strong communication skills and the ability to explain technical issues to non-technical users.

• Ability to work independently and as part of a team.

• A customer service-oriented attitude with a focus on resolving issues quickly and efficiently.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).

• Experience with virtual environments and server management.

• Experience with ticketing systems (e.g., Jira, ServiceNow).