Hotel Sales Executive

Minimum Qualifications and Experience:

• Grade 12 or equivalent qualification.

• A tertiary qualification in Hospitality, Marketing or a related field will be an advantage.

• Hotel Sales Executive 2 – 3 years experience in a similar Hotel Sales Executive role within the hospitality industry at a 4-5* Property.

• Valid drivers licence and Own vehicle.

• The ability to work independently. Attend weekly Teams meeting, and bi-weekly meetings in Polokwane

• Excellent interpersonal and negotiation Skills.

• Attentive to customer needs and customer satisfaction.

• Knowledge of market trends and social media platforms.

Roles and Responsibilities:

• Implement effective sales strategies to maximize Hotel occupancy and revenue.

• Create promotional material and marketing campaigns to attract suited clientele.

• Research new markets and business opportunities to identify industry trends, competitor activities, and customer preferences.

• Represent Hotels in various exhibition events, trade shows, and networking events.

• Manage and maintain a comprehensive database of potential and existing clients.

• Prepare sales proposals to potential clients, highlighting the best features and qualities of the Hotel.

• Review the customer service quality of the Hotel to ensure customers are tended to properly and resolve customer complaints.

• Create and maintain customer loyalty by providing excellent customer service and building sustainable relationships with clients

• Strengthen relationships with existing customers to enable future bookings.

• Set annual sales budgets, reports and forecast.

• Implement effective strategies for achieving sales targets. Conduct assessment of sales performance and implement improvements to sales processes and strategies.

• Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.