Service and Program Officer (Identified) - Clerk Grade 5/6

Be a Cultural Change-Maker in Justice

Services and Programs Officer (Identified Role)

Silverwater Women’s Correctional Centre

Locations – Silverwater, NSW

Employment Type – Ongoing opportunity

Salary – Clerk Grade 5/6 (starting at $99,938.00 + Environmental Allowance superannuation + leave loading)

This position is open to Australian Aboriginal and Torres Strait Islander people.

Are you passionate about creating safer communities by supporting strong, healing-centred pathways for Aboriginal women? Join Corrective Services NSW (CSNSW) at Silverwater Women’s Correctional Centre, where your cultural knowledge, community connections, and lived experiences are seen as critical strengths in transforming lives and breaking cycles of reoffending.

At CSNSW, we are deeply committed to working in genuine partnership with Aboriginal communities. This role is part of our broader Aboriginal Employment Strategy, designed to increase First Nations voices within our workforce and enhance culturally responsive service delivery.

Want to Learn More?

Join our online info session!

Date: Tuesday 6 August 2025

Time: 12pm–1pm

Register your interest to attend here

Meet our team and hear firsthand what the role involves, how we support Aboriginal staff in CSNSW and get support with the application process.

Your role

As a Services and Programs Officer, you will play a vital role in supporting Aboriginal women in custody through culturally safe practices, trauma-informed care, and holistic reintegration planning.

You will:

Facilitate culturally appropriate programs that address offending behaviour and promote healing.

Provide individual case support and work with women to identify strengths, needs, and future goals.

Collaborate with Aboriginal service providers, community Elders, and family networks to support strong cultural identity and reintegration.

Support pre-release planning with a focus on restoring connection to culture, Country, and community.

Respond to critical situations with empathy, cultural sensitivity, and professional guidance.

What we’re looking for

We want to hear from people who:

Have a deep understanding of the impacts of intergenerational trauma, systemic disadvantage, and barriers Aboriginal women face in the justice system.

Are strong communicators with the ability to engage and build trust with Aboriginal people in custody and community.

Bring professional or lived experience in areas such as healing work, community services, justice, social work, mental health, or education.

Can confidently facilitate group and individual sessions in complex environments.

Value integrity, cultural safety, and strengths-based practice.

Essential Requirements

Identify as Aboriginal and/or Torres Strait Islander (confirmation required—see below).

Aboriginal and/or Torres Strait Islander persons who are culturally aware and responsive to the needs of Aboriginal people and communities.

Relevant tertiary qualifications and/or experience in psychology, social work, community services, or mental health.

Certificate IV in Correctional Practice (or willingness to complete within specified timeframes - support to complete and paid training will be provided).

Current NSW Driver’s Licence and willingness to travel if required.

Australian or New Zealand citizenship or permanent residency.

Download the role description.

Why Work With Us?

Cultural Impact: Be a visible Aboriginal voice influencing change from within.

Stronger Communities: Support women to return to community with dignity, strength, and purpose.

Workplace Belonging: Join a growing First Nations workforce supported through peer networks, yarning circles, mentoring, and cultural supervision.

Career Pathways: Access high-quality training, formal qualifications, and clear pathways for professional development.

Flexibility and Autonomy: Enjoy a supportive work environment that values cultural safety, autonomy, and work-life balance.

Attractive Pay and Conditions: Benefit from competitive salaries, generous leave entitlements, and working conditions that recognise and reward your contributions.

Health, Wellbeing and Support: Take care of your wellbeing through a range of health initiatives, supervision, and access to confidential Employee Assistance Programs (EAP).

How to Confirm Aboriginality

One of the following must be uploaded to your profile:

Confirmation of Aboriginality form

or

Written confirmation from 2–3 Aboriginal organisations from your local community addressing all three criteria:

You are of Aboriginal and/or Torres Strait Islander descent

You identify as an Aboriginal and/or Torres Strait Islander person

You are accepted as such by your community.

As this is an Identified role, Section 14(d) of the Anti-Discrimination Act 1977 applies.

Ready to Apply?

Submit your:

Cover Letter (max 2 pages) outlining how you meet the role requirements

Résumé (max 5 pages) highlighting your experience and impact

Applications close 17 August 2025at 11:59pm AEST.

Need Support to Apply?

For role-specific questions: Michelle Neal on 02 9289 5444 or via

For recruitment adjustments: Nastassja Le Claire on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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