Associate Customer Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Associate Customer Service, this position is located in Arecibo, Puerto Rico

First shift

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.

Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Arecibo location in the PDT Neuromodulation division. The Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders.

Shift: 8:30 am- 5pm Monday to Friday DST (9:30 am – 6:00 pm ST)

As an Associate Customer Service, you will be responsible for support of customers by providing customers accurate and timely patient device registrations, and proper information and assistance necessary in order to maintain good customer relations.

What You’ll Do

Patient Registration: Timely and accurate entry of patient registration information, including performing follow up on missing information or requesting clarification for conflicting information.

Received calls from customers regarding device registrations and assist with inquiries receive through email regarding devices implanted.

Demonstrate drive to provide outstanding customer service with clear verbal and written communications.

Flexibility to operate in several systems or platforms and balance job tasks throughout the workday.

Research and resolve any problem with registrations received. Correct the registration as necessary, and release for ID Card patient processing.

Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, cooperative communications and collaboration with all levels of employees, customers. contractors, and vendors.

Responsible for compliance with applicable Corporate and Divisional Policies, and performing other duties as assigned by management.

Required Qualifications

High School diploma. Associate degree preferred.

2+ years of experience in a customer service or data entry in healthcare environment. 2+ years of experience in the biotech, bio instruments, pharma or medical devices industries is preferred.

Fluent in English (conversational). Demonstrated competence in English spelling, grammar and punctuation, including the ability to successfully pass a reading comprehension pre-employment examination.

Demonstrated the organizational skills, attentiveness to detail, ability to work under general supervision and the ability to handle multiple projects simultaneously.

Demonstrated interpersonal skills attentiveness to detail, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers.

Must possess demonstrated keyboard and personal computer skills (experience with SAP, Microsoft Office including Excel, Word or equivalent applications required).

Ability to manage multiple tasks.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $12.36 – $21.64/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer Service

DIVISION:CRM Cardiac Rhythm Management

LOCATION:Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5

ADDITIONAL LOCATIONS:

WORK SHIFT:Standard

TRAVEL:No

MEDICAL SURVEILLANCE:No

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English:

EEO is the Law link - Espanol:

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