Decorator Services Specialist

Decorator Services Specialist

Job Description

Summary

The primary role of the Decorator Services Specialist is to work with the Decorator Services Manager and the Client Service Team to provide answers and problem resolution to daily decoration-oriented questions from clients and decorators at an order level.

This position also helps build and maintain good morale between the Decorator Service and the Client Service teams. This is done by representing the decoration network facilities as essential partners to the Client Service team and FAST as a company, and by generating reports and useful information on the condition and status of the decorators within the network.

Essential Functions

Communicates with the Decorator Services team regarding issues and problems related to FAST orders.

Assists Customer Service with order problem resolution and providing solutions.

Works daily with Client Service in a supportive role answering questions about decoration techniques, decoration problems, product related issues, decoration facility assignments, and completion of specific orders.

Assists as needed with managing large, complex, or high visibility orders placed within the platform.

Collaborates with Decorator Services Manager to manage decorator capacity level and throughput within the parameters of FAST needs.

Meets regularly with the Decoration Services Manager to maintain a constant understanding of the decoration facilities workload, discuss performance, relationship issues, and provide updates and reports on special projects and assignments.

Works with the Decorator Services Manager to develop a detailed understanding of each decorator's capabilities, equipment, techniques, strengths, and weaknesses, and maintains the decorator data documents. Educate the Client Services team regarding these updates.

Works daily to manage the late orders by communicating with decoration facilities on expected ship dates and reporting deficiencies in production output.

Works with company service providers and our decoration facilities for sew-out requests and day-to-day digitizing needs.

Position Type

Full Time Position

This is a Remote, Work from Home Position

Preferred Experience

Two to five years in the decorated apparel industry with an emphasis on production.

Understanding of all processes within decorated apparel application methods including art, prepress, and production methodologies.

Familiarity with popular industry equipment types within the embroidery and screen-printing processes.

Experience with apparel decorating shop management software will be helpful.

Proficient at Microsoft Office with a strong knowledge of excel.

Knowledge of Adobe illustrator is helpful.