CPAP Specialist

Job Description

The CPAP Specialist is responsible for processing orders for PAP (Positive Airway Pressure) equipment and supplies, scheduling patient service appointments, and performing equipment setups. This role also involves patient education on proper equipment usage and maintenance, ensuring compliance with insurance and medical necessity guidelines.

Education Requirements:

High School Diploma or equivalent

Experience Requirements:

Prior customer service experience preferred

Knowledge of Durable Medical Equipment (DME) is a plus

Skills & Qualifications:

Strong oral and written communication skills

Excellent interpersonal and problem-solving abilities

High-level customer service skills

Computer proficiency applicable to job responsibilities

Physical Requirements:

Regularly required to sit and use hands to handle or feel objects

Regularly required to talk, hear, and see

May be required to stand and bend for certain tasks

Essential Duties & Responsibilities:

Process PAP equipment/supply orders via mail, fax, phone, or in person

Schedule equipment delivery and set-up appointments based on patient needs

Collect and verify insurance information for third-party billing

Communicate with referral sources and sleep labs to obtain necessary documentation

Ensure compliance with medical necessity guidelines prior to equipment dispensing

Perform CPAP/BIPAP setups and train patients on usage and safety

Educate patients on infection control and equipment maintenance

Explain insurance coverage and compliance requirements for continued coverage

Maintain accurate logs and records for monthly PAP setups

Stay informed on the company’s PAP equipment and supplies to effectively meet patient needs

Address and resolve customer complaints; escalate when necessary

Participate in training sessions at both branch and corporate levels

Monitor inventory and assist with reordering equipment and supplies as needed

Adhere to all company policies, procedures, and objectives to support organizational goals

Join our team and make a difference in the lives of patients by helping them breathe easier and sleep better.

Full-time