Help Desk Analyst 3

Job Title: Help Desk Analyst 3 – (OH-FCCS: 773261)

Location: 373 S High St, Columbus, OH 43215

Work Arrangement: 100% Onsite

Duration: 3-Month Contract (Possible Extension)

Citizenship: U.S. Citizen or Green Card Holder only

Position Overview:

Franklin County Department of Job and Family Services (FCDC) is seeking a skilled and service-oriented Help Desk Analyst to support technical operations across its enterprise. This is an on-site role with a short-term contract, ideal for candidates who can hit the ground running and provide immediate value in an IT support environment.

Key Responsibilities:

Assign user access rights for applications and network resources (folders, printers, databases, cloud services)

Handle password resets for Active Directory, email, remote access, and internal apps

Support and resolve user account issues, including account cleanup and privilege management

Configure and deliver new endpoint devices; support endpoint deployment

Coordinate e-recycling and asset disposal processes

Provide excellent customer service via in-person, phone, and messaging platforms

Maintain and support desktop systems and peripheral devices

Create documentation, reports, and procedures for IT operations

Collaborate with internal IT and business teams for issue resolution and improvements

Required Skills & Experience:

4+ years in a Help Desk / Service Desk / Desktop Support role

Strong experience with Active Directory, including password resets and user account management

Experience with Outlook and new device configuration

Familiarity with endpoint deployment and ITSM practices

Ability to document and communicate technical information clearly

Capable of presenting solutions and responding to inquiries from stakeholders

Interview Process:

In-person interviews (technical + behavioral) are mandatory

May include hands-on technical assessments

Candidates must provide relevant professional references

Compensation: $30.00 per hour

About SR International INC.

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are

We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision.

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.