Program Manager

Position Summary

All Covenant House Alaska program staff work as advocates and allies for youth experiencing homelessness and human trafficking.

The Program Manager provides and ensures a high quality of service delivery in all aspects of youth care through direct supervision, management, and program development. They oversee the day-to-day operations of their assigned program to include but not limited to; budget, safety, staffing, data management, and ensure compliance with local, state, and federal regulations.

Additionally, they ensure alignment with the agency's Diversity Equity and Inclusion objectives. The Program Manager serves in a leadership position and therefore will exercise independent and sound judgment particularly regarding youth and facility safety. They model and uphold a strong commitment to the mission, values, and young people of Covenant House Alaska.

Essential Functions

Exemplify the Covenant House Mission and values to the staff, youth and the community we serve.

Maintain a high level of ethical standards.

Prioritize safety of youth, staff, and program.

Maintain adequate staffing levels in program.

Responsible for program staffing including interviewing, applicant selection, and onboarding coordination with human resources.

Maintains and manages partner relationships.

Works with director's team to develop program policy and procedures and operating manuals.

Participate in the review, development, and implementation of program policies and procedures and operating procedures.

Implements program policy and procedures and operating manuals.

Assures staff are provided adequate training and maintain mandatory training requirements.

Responsible for applicable data completion, management, and quality assurance.

Analyze data to track outcomes in order to help inform program design and decisions.

Maintain database (ETO) management and assist in implementing data protocols.

Manage program grant reporting and compliance.

Maintain adequate inventory of program supplies.

Under the direction of the Program Director: Balance, oversee and manage budget, manage utilization of funds.

Attend monthly budget management meetings.

Provide supervision, training, and development of program staff.

Communicate with support services regarding building maintenance and repair.

Acts as Administrative on-call on a rotating basis for program support.

Timely completion of routine administrative tasks including payroll, credit card reconciliation, time studies, etc.

Minimum Education

Bachelor's degree in Human Services, Psychology, Sociology or related field is strongly preferred. Relevant work experience may be substituted for degree on a year-by-year basis.

Minimum Experience

Experience working with adolescent or disadvantaged populations, preferably in a residential setting. Experience in a supervisory capacity providing direct supervision and evaluation of staff required.

Knowledge Skills and Abilities Required

Understand and comply with all agency policies and procedures.

Understand and incorporate Trauma-Informed Care practices into continuity of care.

Demonstrates cultural humility and develops positive and supportive relationships with others.

Knowledge of community resources that are available to the population of CHA.

Knowledge of crisis intervention, de-escalation and prevention.

High degree of sensitivity to and respect for diversity and cultural issues involved in working with individuals of varying ethnicities and income.

Understand best practices in the areas of prevention, recognition, and response to suspected and identified victims of human trafficking.

Willingness to engage with partner human trafficking service agencies and law enforcement. Understand the intersectionality of youth homelessness, mental health, substance misuse, human trafficking and poverty.

Maintain and comply with confidentially, HIPAA, CFR 42 part 2, and specialized reporting requirements.

Ability to train program staff.

Well-developed verbal and written communication skills.

Proficient with computer operating systems.

Willingness and ability to work outside of normal business hours as well as Holidays and weekends as needed.

Attain and maintain all required training and certifications

Possess a current and valid Driver's License

Acceptable driving record assessed through CHA's Drivers Acceptability Matrix

Pass federal, state, and local background check investigations.

Dedication to maintaining a continued awareness of innovative service provision to CHA's population.

Leadership skills and ability to tactfully and effectively coach team members. Working Conditions

Position works in a variety of Program environments (Commercial and Residential)

Noise level is mild to moderate, consistent with office and residential environments.

Must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Must have the ability to observe details within close range.

Must be able to remain in stationary position for extended periods of time.

Must be able to move within the office to access files and office equipment.

Consistently operates a computer and related office machinery.

Must be able to ascend/descend stairways within a wide variety of facilities with and possibly without the assistance of an elevator

Occasionally moves items up to 40 pounds while ascending/descending stairways.

Covenant House is an Equal Opportunity Employer Acknowledgement