New Albany Country Club is now accepting resumes for a Catering Operations Manager.
In the Catering Department, The Catering Operations Manager supports the Director of Catering to coordinate and supervise catering functions produced by the New Albany Country Club (NACC) and ensure the success of all events. Ensure every club member and sponsored guest receives exceptional quality service to exceed their expectations.
Essential Duties and Responsibilities include the following:
Ongoing training, motivation, and supervision of existing and new catering staff team members
Review and enforce appropriate service standards to ensure the highest quality service
Set up and cleanup functions using opening and closing checklists
Monitoring staff timeliness, service quality, event order accuracy, and any changes or additions to the banquet event order for on-property and off-property events
Manage service flow at all assigned functions, communicating directly with the culinary team, bartenders, and other departments when needed
Complete event equipment pull sheets before each event making sure staff has all necessary supplies before setting up on-property events or leaving for an off-property event
Verify bar inventory and complete bar consumption sheets after each event (if applicable)
Communicate with the host before, during, and after the function to ensure the highest quality service
Monitor initial food and beverage quantities and additions, and documents for the Catering Operations Manager
Complete event closing report for all functions and review with Catering Operations Manager
Attend and be engaged in weekly catering meetings
Greet all members and hosts by name in the Club and at events
Responsible for the cleanliness and upkeep of catering storage areas and equipment
Enforce the rules of the Employee Handbook, taking disciplinary action if needed
Maintain a positive attitude even in times of high pressure and stress
Able to stand for long periods as well as lift to 50 pounds occasionally and 20 pounds regularly
Perform duties of NACC opening/closing manager as needed
Qualifications:
Three years of supervisory experience in banquet operations, three years of resort or hotel operations experience, OR an equivalent level of education and experience
Candidates with audio-visual knowledge (sound, monitors, screens, projectors, laptop connections) and oversight capabilities preferred
Salary: $55,000 plus commission
Job Benefits:
Vacation, Sick, & Personal Days
EAP Program
Medical and Dental Insurance
401k plan
Free employee meals
Free parking
Employee longevity & appreciation program