Account Manager

Job Title: Account Manager

Department: Sales

Report to: Head of Department

Working Location: Cambodia

Position Overview:

Our client, a leading BPO, is looking for a motivated and client-focused Account Manager. The Account Manager role focuses on managing and expanding key client accounts, ensuring client satisfaction, and driving revenue growth.

Success in this position requires a proactive approach to relationship building, strategic planning, and close collaboration with cross-functional departments to align client needs with company goals. Ideal candidates are dynamic, client-focused professionals who thrive in fast-paced environments, excel at fostering relationships, and consistently deliver results.

Key Responsibilities:

1. Client Relationship Management:

Serve as the main point of contact for assigned clients.

Develop and keep strong, long-term client relationships to retention and loyalty.

Address and respond client concerns promptly, proactively mitigating potential risks.

2. Account Strategy Development:

Create tailored account plans to align with client goals and company strategies.

Identify upselling and cross-selling opportunities to maximize revenue growth

3. Performance Monitoring and Reporting:

Track and analyze account performance metrics to identify trends and improvement areas.

Recommend actionable strategies to optimize client performance and satisfaction.

4. Product and Service Expertise:

Stay updated on company's product offerings and industry trends.

Provide guidance to clients on utilizing solutions effectively.

Collect and relay client feedback to internal teams for product and service improvements.

5. Collaboration with Internal Teams:

Partner with cross-functional teams (e.g., Sales, IT, Marketing, Support) to ensure smooth client onboarding.

Act as the client advocate within the organization to resolve issues and improve service delivery.

6. Issue Resolution and Escalation:

Address and resolve client concerns or complaints promptly and professionally.

Proactively identify potential risks and implement solutions to prevent escalation.

Good to have:

Able to verbal and written communication skills to convey clear and precise information.

Strong interpersonal skills to foster trust and rapport with clients.

Have ability to manage multiple accounts while maintaining personalized client

engagement.

Strategic mindset to identify growth opportunities and implement effective account

strategies.

Ability to manage priorities and deadlines in a fast-paced environment.

Proficiency in CRM tools, project management platforms, and reporting software.

Dedication to delivering excellent client experiences.

Proactive attitude in understanding client challenges and providing tailored solutions.

Ability to thrive in a dynamic and fast-changing environment.

Qualifications:

Bachelor's degree in business, Marketing, or a related field.

Proven experience in Account Management or a similar role.

Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.

Fluency in English & Thai