Hiring Customer Service Representative

Job Description

Job Title: Customer Support Representative / Account Representative - Sr

Location: Columbus, OH

Pay Rate: $19.16/hour (W2)

Remote Start (First 4–5 Weeks): Begin your journey with us from the comfort of your home! All training sessions and classes will be conducted remotely

In-Office Experience (Post-Training): After training, your role will transition to a full 5-day in-office schedule, allowing for hands-on learning, team collaboration, and stronger workplace connections.

Hybrid Flexibility (After 6 Months): Upon completing six months of service, transition to a hybrid work model with 3 days in-office and 2 days remote, giving you the perfect balance of flexibility and collaboration.

We’re seeking motivated, client-focused professionals to join our team. In this role, you’ll be the first point of contact for clients, providing exceptional service for financial services and account management needs.

Responsibilities:

Handle a high volume of inbound calls.

Assist clients with Cash Management products, online/mobile access, and general inquiries.

Deliver top-tier customer service while meeting performance metrics.

Learn and adapt quickly to new tools and processes.

Work collaboratively with teammates to ensure client satisfaction.

Qualifications:

Customer service or call center experience .

Strong communication, multitasking, and problem-solving skills.

Comfortable with digital tools and multiple systems.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Hybrid remote