Work & Travel in Portugal (Fully Remote with Accomodation from the

We're Hiring: ARC Support Specialist (Danish Market)

Location: Lisbon, Portugal (Remote + Relocation Support)

Accommodation Provided International Applicants Welcome!

Looking for a dynamic career in a multicultural environment? Join as an ARC Support Specialist and be part of a global team committed to delivering outstanding customer service for one of the worlds leading brands.

Your Role:

As an ARC Support Specialist, you'll support customers throughout their order journeyfrom purchase to delivery and beyond. You will:

Handle inquiries related to orders, shipping, payments, refunds, and returns

Communicate with customers, carriers, financial institutions, and internal teams

Work with sensitive data, complying with PCI and GDPR standards

Resolve complex issues using internal knowledge bases and escalate when needed

Ensure a seamless customer experience with professionalism and care

What Were Looking For:

Fluent Danish & English (C1, written and spoken)

Attention to detail & high level of accuracy

Problem-solving mindset with strong decision-making skills

Customer-focused and team-oriented attitude

Ability to work under pressure and meet deadlines

SAP or back-office experience is a plus (but not required)

What We Offer:

Compensation & Benefits:

Christmas Allowance (monthly): 86.00

Holiday Allowance (monthly): 86.00

Meal Allowance: 154.00/month (tax-free meal card)

Total Compensation:

With Company Apartment: 1,620.50/month

Without Apartment: 1,420.50/month

Health insurance from day one

Paid training (1520 working days)

Performance bonuses depending on targets

Accommodation & Relocation Support:

Company-rented furnished apartments (utilities included) for the first 14 months

Bed linens, kitchen equipment & internet provided

Eligibility: Applicants living more than 100 km from Lisbon

Remote work option available with company equipment provided

Occasional in-office presence may be required depending on project needs

Working Hours:

Full-time (40 hours/week) on rotating shifts

Hours: MondaySunday between 07:00 and 00:00

Overtime may be required during high-volume periods

22 vacation days/year (after the first calendar year)

Holiday & Christmas bonuses paid monthly

Ready to Launch Your International Career?

Apply now and start your journey in Portugal with one of the worlds most recognized customer experience companies. Work with purpose, grow with global professionals, and experience the lifestyle of Lisbon!

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