IT Helpdesk Support

Entry level position to assist the IT department with Helpdesk tickets, property wide projects, events, and on-call coverage, while learning and practicing skills to advance in the IT field.

Desired Attributes and Experience

Working experience with Windows 10 & MS Office 360: Teams, Word, Excel, Outlook.

Organized, time management skills, team player and creative problem-solving skills.

Desire and Ability to learn modern technology, hardware, and software.

A comfortable understanding of computers and software.

Ability to lift 50 lbs.

Willingness and ability to obtain NV Gaming Card.

Responsibilities and Duties

Manage the Helpdesk ticket queue and dispatch.

Communicate with employees to dispatch technicians and escalations.

Reset employee passwords.

Create and terminate employee accounts and permissions.

Create documentation for staff.

Manage contracts and service timelines.

Manage vendor support tickets.

Provide remote connections for vendor support.

on-call rotation and occasional hour shifts to address issues outside our normal hours.

Assist deployment system and hardware upgrades.

Monitor health, status, and alerts from systems.

Minimal Education/Certification Requirements

High school diploma or greater.

A+ and/or Net+ certification or other applicable tech certs are a plus; however,

Educational allowance will be offered to the right candidate.

Desire to receive on-the-job training in several areas of Information Technology, with advancement opportunities.