Technology Support Director- Resiliency Strategy

Description

Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.

As a Technology Support Director within the Consumer & Community Bank Technology organization, you will lead teams ensuring operational stability, availability, and performance of our production services meet our overall resiliency requirements. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.

Job responsibilities

Develop and Maintain Technology Resilience Strategy: Create and maintain a technology resilience roadmap aligned with the overall business Strategy ensuring it addresses potential threats and vulnerabilities

Establish resilience policy and ensure compliance with Enterprise standards

Work to ensure business impacts are clearly defined and align to technology capabilities

Maintain technology recovery plans

Implement and manage necessary controls and processes minimizing risk across the environment

Analyze and report on testing activities and outcomes

Develop risk mitigation strategies

Participate in incident response where required and collaborate with various stakeholders across the organization

Ensure appropriate escalations and communication strategies are in place, and guide decisions relative to technology resilience

Develop and oversee policies and procedures to ensure operational stability and availability

Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process

Required qualifications, capabilities, and skills

7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

Experience managing large scale resiliency and testing programs

Proficient in observability and monitoring tools and techniques

Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting

Demonstrated experience with public cloud recovery programs