Creator of Extraordinary Customer Experience with Mgmt Opp-Level 3 Eng

Job Description

Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

About the Role

Were looking for a highly skilled and experienced Level 3 Engineer who is passionate about delivering extraordinary customer experiences and aspires to grow into a management role. In this position, youll leverage your technical expertise to solve complex IT challenges while mentoring junior engineers and driving continuous improvement across our clients IT environments.

You will engage directly with our clients, ensuring their systems run optimally, projects are executed flawlessly, and their needs are met with professionalism and care. If you excel in a dynamic environment, enjoy guiding others, and are ready to step into future leadership, we want to meet you.

What Youll Do

Technical Support & Troubleshooting

Deliver expert-level technical support for high-priority escalations involving servers, networks, and cloud-based applications, with deep proficiency in the setup, configuration, implementation, and troubleshooting of Microsoft 365 solutions including Admin Center, Entra, Intune, Purview, Defender, and migration processes.

Perform advanced troubleshooting and root cause analysis to resolve critical technical problems efficiently.

Implement and maintain robust backup and disaster recovery solutions.

Prioritize incidents and service requests to meet or exceed defined SLAs.IT Operations

Manage and monitor client IT infrastructures, including servers, networks, and storage systems.

Conduct regular system health checks, updates, and maintenance tasks.

Enforce security protocols and industry best practices to protect client data and systems.

Oversee preventative maintenance by managing internal teams to ensure all manufacturer firmware and software updates on firewalls, switches, routers, access points, and other peripheral devices are current.

Identify recurring issues through proactive monitoring and develop processes for permanent resolution.Project Management

Lead IT infrastructure projects, including system upgrades, migrations, and new technology implementations.

Coordinate with clients and internal teams to ensure projects are completed on time and within scope.

Prepare clear project documentation and progress reports for stakeholders.Team Leadership & Mentoring

Mentor, guide, and support junior engineers and technical staff to foster their growth and success.

Conduct training sessions and facilitate knowledge-sharing across the team.

Assist with performance evaluations, providing constructive feedback and growth opportunities.Client Relationship Management

Build and maintain strong, trusting relationships with clients to ensure high satisfaction levels.

Host regular client meetings to review service performance, address concerns, and plan future initiatives.

Identify opportunities for improvement in client environments and recommend strategic solutions.Documentation & Reporting

Maintain thorough and up-to-date documentation of IT assets, configurations, and activities.

Prepare and present detailed reports on system performance, incidents, and project outcomes.What You Bring

Minimum of Bachelors degree in Computer Science, Information Technology, or a related field.

10+ years of experience in IT support and system administration.

Expert knowledge of Microsoft Windows environments and virtualization technologies.

Deep understanding of networking protocols, infrastructure, and security best practices.

Exceptional problem-solving, analytical, customer service and troubleshooting skills.

Excellent communication and interpersonal skills for client engagement and team leadership.

Project management experience is a plus.

Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.Why Join Us?

Competitive salary and benefits package tailored to your experience and contributions.

Opportunities for professional development and fast-track career growth, including advancement into the Director of Technical Services role.

A collaborative, supportive team environment where your expertise is valued, and your career goals are prioritized.Benefits:

Competitive salary and benefits package

Bonus based on performance

Health, Vision and Dental Insurance

Opportunity for Advancement

Paid Time Off

Training & Development

Opportunities for professional development and career growth

Collaborative and supportive work environment

Full-time