Helpdesk Technician

Job Details

Grove City, OH

Full Time

$21.06 - $26.32 Hourly

None

Monday - Friday (8a - 4p)

Description

The Buckeye Ranch is seeking a Helpdesk Technician to join our Information Technology (IT) department. The Helpdesk Technician will provide technical software, hardware and network problem resolution to all Ranch computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist IT Team as needed; troubleshoot network printer problems; escalate complex end-user problems on to the appropriate Engineers; conduct hardware and software inventory maintenance and reporting; and perform related work as required.

Learn about The Buckeye Ranch:

For decades, The Buckeye Ranch has been restoring hope and providing healing for children, youth, and families in Central Ohio. Our continuum of care addresses every stage and aspect of what children may be experiencing after traumas caused by mental illness, abuse, or neglect. With help from The Buckeye Ranch, they’re empowered to overcome obstacles, tap into their resilience, and move forward toward healthy, fulfilling lives.

Our benefits:

Benefit effective date: First of the month following 30 days of employment.

Wonderful medical, dental, and vision insurance.

Paid Time Off (Three weeks within the first year)

Company Paid Life Insurance

Company Paid Short Term Disability

401K + Employer Contribution

Non-Profit Student Loan Forgiveness Program

Employee Assistance Program

Tuition Assistance

Employee Referral Program

Qualifications

Who you are:

You have a high school diploma, or GED. Associate or bachelor’s degrees in related field preferred.

You have at least two years of IT experience.

You have an active driver’s license.

Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. The Buckeye Ranch is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on satisfactory pre-employment drug screen, references, FBI/BCI background check, ARCS registries check, and SACWIS database checks. At this time, The Buckeye Ranch is unable to provide visa sponsorship. Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.

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