Lead and manage a team of 10–15 Admissions Counsellors and 1–2 Team Leads
Provide strategic direction to achieve monthly and quarterly enrolment, revenue, and collection targets
Take ownership of the complete sales lifecycle for team-assigned leads, including:
Outbound calls
Product demonstrations
Sales closures
Post-sales relationship management
Monitor the Sales Pipeline and ensure a high-quality sales funnel
Oversee training initiatives led by Team Leads/Managers, focusing on:
Right learner profiling
Program/product knowledge
Sales closure techniques
Control team attrition by nurturing and developing sales talent
Set clear performance benchmarks using key input and output metrics
Track and enhance team performance against established goals
Communicate and reinforce the value and uniqueness of upGrad’s online learning model