Sommelier - Casa Playa

The Sommelier is responsible for performing beverage service while assisting the rest of the service and management team in the dining room. This includes leading the service team in beverage recommendations, sales and execution of proper wine and beverage service. The sommelier will also participate in wine and agave list maintenance, beverage inventory, beverage receiving/stocking, maintaining the proper wine and agave inventory levels, and staff training. We value the role of the Sommelier as one of the most beneficial positions in our dining room. We recognize that our wine and spirits program is a crucial facet of our operations: as an integral component of our cuisine and as an enhancement to our guests’ experience, as a vital component to our revenue, and as a statement of who we are.

Key Responsibilities:

Daily Operations

Greet guests in a positive, friendly manner with eye contact and intention

Communicates the needs of guests to co-workers, kitchen, and management

Actively participate and contribute to pre-shift meetings including communicating new products, and training on wine/spirits

Has complete knowledge of all food menu items, specifications, and allergies

Displays a mastery in understanding and exceptional communication of the wine list, agave list, and cocktail offerings

Forms, grows, and maintains relationships with guests for repeat business

Consistently follow sequence of service utilizing all proper procedures standardized by the room management

Participate in a regular inventory for all beverages and supplies

Update inventory locations and bin labels whenever wines are moved

Eliminate waste by monitoring employees on pour levels and proper storage

Set-up and train employees on wine, agave, beverage service, and knowledge

Periodically lead and host wine and agave related classes

Enforce proper beverage service standards of all employees during service

Maintain clean, error-free beverage lists by constantly updating and reprinting

Check-in warehouse and direct beverage orders.

Input all invoices from warehouse and direct beverage orders on the day the wine is received

Compare warehouse invoices against the previous night’s sales to ensure all proper beverage was ordered and correct any errors

Return/exchange any beverage where a warehouse or direct beverage order error has occurred

Stock wine prior to and after service

Prepare and stock agave cart prior to and after service

Set-up and break-down all by-the-glass and wine pairing areas

Prior to service, organize all event wines that are expected to be served during the service period

Assist with placing beverage orders at the end of service or by a specified time during service

Work closely with the Beverage Manager to ensure the organization and maintenance of wine service spaces

Assist with programming and format bin numbers and wine information into the POS systems accurately

Required to attend regular group meetings

Assists with moving chairs and tables as needed based on the floor plan

Responsible for performing table maintenance by checking on the guest throughout service

Completing opening and closing side work

Maintaining health code standards

Maintain table cleanliness utilizing a silent service approach

Bid farewell to guests, using guest’s name when known, and encourage them to return

Maintain a level of professionalism

Anticipate the guests’ needs and respond appropriately with a sense of urgency

Work as a team, assisting all guests’ and employees’ needs and inquiries.

Perform all other job-related duties as requested

Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately

Maintain working knowledge of designated glassware and garnishes for each drink

Complete opening, closing, and ongoing side duties, not limited to fold/stack napkins, polish glassware, stock glassware, restock supply cabinets and service stations, clean and inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies

Guest Services:

Ensure guest has same elevated experience in lounge as in dining room

Adapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktails

Company and Department Responsibilities:

Work varied shifts, including weekends and holidays

Requires the ability to work efficiently and within a team environment

Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Experience in Bottle service preferred, but not required

Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner

Maintain a clean and hygienic workstation in accordance with Clark County Health Standards

Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis

Adhere to and enforce company specific safety policies

Maintain dialogue with all guests while upholding a warm, positive and friendly persona at all times

Qualifications

Requires a minimum of 2 years’ previous work experience as a Sommelier in a lounge/ fine-dining restaurant

Court of Master Sommeliers Level 1 certification required

Candidates must exhibit wine, beverage and advanced service knowledge including wine service, champagne, mixed cocktails, cordials, after dinner drinks, upselling, and tableside service with a focus on agave spirits and list curation

Must have a high school diploma or GED

Must be fluent in English, and the ability to speak Spanish is preferred

Must be proficient in POS software

Applicants must be 21 years of age or over

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.