Data Quality Assurance Manager

Company Description

Job Description

Collaborate with department subject-matter experts to determine additional knowledgebase needs, refine labeling criteria, and ensure the highest standards of data quality

Gather large datasets including text, images, and audio. Organize information in a digestible format

Tag, annotate, and organize data to better help the AI learn patterns

Provide ongoing testing of the AI to confirm accuracy, create processes to identify knowledge base deficiencies

Oversee the collection, management, and quality assurance of information across multiple departments

Coordinate with data governance team, ensuring compliance with data privacy regulations

Collaborate closely with IT and operations to align data strategies with organizational goals

Analyze data to identify usage trends and feedback for improving knowledgebase responses

Utilize visualization to provide clear insights and provide actionable recommendations in collaboration with the Business Intelligence team

Translating technical findings into easily understandable language for non-technical audiences

Qualifications

Basic knowledge of Python, SQL, or R required

Skills in cleaning, organizing, and annotating data for training AI models

Strong attention to detail

Strong critical thinking to trace issues back to their root causes

Excellent communication skills, both written and verbal, are essential for collaborating with cross-functional teams and effectively presenting findings.

Excellent professionalism and ability to maintain strict confidentiality or company and employee information

Ability to work under pressure in a fast-paced environment with multiple priorities

Ability to multi-task, prioritize and manage time efficiently.

Previous experience building data visualizations. Certification in data visualization preferred. Experience with data visualization platforms, such as Tableau or Power BI preferred

Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Must be 21 years of age or older to apply

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.