Avaya Developer
Description:
Avaya Developer needs 8 years experience
Avaya Developer requires:
o Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
o Proficient in VXML - Voice eXtensible Markup Language
o Call center domain Knowledge
o Java proficiency
o Database- Cloud AWS Knowledge
o Open shift preferable.
o Should have good communication along with requirement analysis skills
o Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
o Experience in program communication and program management
o Communication skills a must, PowerPoint, Visio, structured program updates
o Must be highly motivated and a self-directed individual
o Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
o Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
o Knowledge of CTI, LAN/WAN communications and VXML knowledge
o Experience with configuration and support experience in a complex multi-layered network environment
o Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
o Experience working under tight deadlines and high-pressure environment
o Excellent troubleshooting and analytical skills
Avaya Developer duties:
o Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
o Excellent troubleshooting and analytical skills