Regional AGV Technician

Job Description

The role of the Regional VisionNav AGV Technician is to proactively perform quality maintenance and repairs as scheduled on a route within their assigned Region, communicate and follow-up with our customers as well as their management team, schedule return visits to make follow-up repairs or resolve unplanned service events, and overall to ensure the equipment remains in service and our customers are informed. Technical aspects that involve the guidance system will require the AGV Technician to work and train with the Engineering Team for onsite resolution. The AGV Technician will not be responsible for calibrations and programming changes to the guidance system. The AGV Technician will assist in the remote resolution with issues involved concerning programming, software updates, and guidance system concerns. The AGV Technician will be responsible for doing everything possible to maintain equipment uptime to keep the equipment in service and will act as a liaison with the Engineering Team to ensure customer equipment uptime is achieved. New hires will be trained at our Corporate off in Lawrenceville, GA. Once the training is completed, our Technicians will be deployed to their assigned Region on a scheduled route. Ongoing training and support will be provided as required.

Role requirements Include but not limited to:

· Position requires a minimum of 5 years as a forklift technician

· Must provide own tools to perform the required maintenance and repairs involved

· Specialized shop tools will be provided by the company

· Frequent travel is a must to support our customers and equipment

· Great communication skills to include follow-up, proactive planning and maintenance practices

· Possesses a “Can-Do” attitude with a positive and growth mindset

· Self-Motivated, dependable, and punctual

· Technology capable (laptop/tablet, apps, etc.) and willing to learn

· Flexible and adaptable to seek out paths to resolve issues

· Possesses high emotional intelligence, has a sense of urgency, can handle multiple tasks, organized, and capable of prioritizing

· Must possess a continuous learning mindset with a culture building attitude

Work with other internal departments with a “Customer First” focus

Job Responsibilities

1. Maintenance & Repairs

· Perform PM’s per the company provided AGV PM Checklist (e.g., oil changes, multiple adjustments required, battery inspections, etc.)

Troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical issues. Electrical repairs would exclude programming involved with the guidance system. Bolt-on parts and calibrations would be performed by the Technician (training will be provided). An Engineer will work with the Technician from a programming standpoint where required

Replace worn and faulty components (e.g., motors, brake assemblies, wheels and tires, etc.)

Maintain records of maintenance, service, and repairs performed

Work with the Engineering Team to learn the Guidance System and under what conditions you will need to collaborate with Engineering to remotely perform programming pertaining to the Guidance System as required

2. Inspections

Conduct daily/weekly/Monthly AGV inspection checklist and safety checks per OSHA and/or VisionNav OEM guidelines

Proactively identify potential issues before they lead to equipment failure. The quality of the PM is the foundation to drive out reactive repairs and issues for all stakeholders

High Quality workmanship and work ethic with attention to detail ensures VisionNav equipment meet safety and operational standards

3. Electrical & Hydraulic Systems

Inspect and service electric componentry (wiring harnesses, connectors, etc.), batteries and connectors, amplifiers and controller connections, contactors, etc.

Test and repair hydraulic systems, hoses, pumps, fittings, etc.

Use diagnostic tools and software to ensure optimal performance

4. Tools & Equipment Use

Use a variety of hand tools, power tools, and diagnostic equipment

Safe work practices are adhered involved in all aspects

Read and interpret technical manuals, schematics, etc.

5. Documentation & Compliance

Maintain accurate service logs and repair histories via the work order system

Complete work orders and inspection checklists

Post time and parts used daily via the work order system

Ensure compliance with OSHA, ANSI, and manufacturer safety standards are adhered to

Punching in and out in accordance with company policy

Completing the required company compliance objectives on time

6. Field Service (where applicable)

Travel to customer sites for scheduled and dispatched on-site service and repairs

Communicate with your manager if anything changes to scheduled work, parts backorders, issues with the equipment, issues preventing us from keeping our customers supported, etc.

Adhere to customer safety compliance and work standards

7. Collaboration

Work with all internal and external stakeholders for the desired optimal outcomes

Work with other internal and external teams to ensure everyone is in alignment

Great communication is expected and a key aspect of operating at a professional level

8. Continuous Learning

Stay up to date with company development technology and processes, safety compliance and technical training

Attend scheduled VisionNav technical and safety training classes. Certification levels and Safety Compliance are conditions of employment!

9. Soft Skills

Punctual and on time as scheduled

Strong problem-solving and diagnostic skills

Attention to detail and safety consciousness

Good communication and customer service skills

Ability to work independently or as part of a teamCompany Description

VisionNav Robotics is a leading global supplier of autonomous forklifts and intralogistics automation solutions. VisionNav autonomous forklifts utilise 5G networks, AI & machine learning, environment perception and servo control technologies to deliver reliable performances without human interference. VisionNav AGVs work on hundreds of facilities across the world, providing over 9m pallet storages, narrow-aisle operations, automated truck loadings, multi-layer cage stackings and other fully autonomous actions. Dozens of Fortune 500 companiesin automotive, food, petrochemical, e-commerce, 3rd-party logistics, pharmaceutical, and other key industries use VisionNav robots to make their operations safer, efficient, and future-proof.

Full-time