Collection Customer Service Agent-4

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Collection Customer Service Agent-4 in Biloxi, Mississippi.

JOB SUMMARY:

As a Collection Customer Service Representative, you will act as a liaison between current RV and MH customers and ELS to effectively address customer issues and ensure long-term satisfaction. This role serves the member/guest base by resolving complaints, errors, and inquiries in an effective and timely manner. Responsibilities include making outbound/inbound calls to delinquent or current customers; documenting systems; taking action to respond to the needs, questions, and concerns of customers.

ESSENTIAL JOB FUNCTIONS:

Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.

Making phone calls, sending letters, or using other methods to reach out to customers with overdue accounts

Working with debtors to establish manageable repayment plans

Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.

Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.

Respond to customer needs, questions or problems in an efficient and thorough manner.

Navigate multiple computer systems.

Assist other departments such as Member Services and Reservations if needed.

Handle complex and escalated customer service issues

Experience & skills you’ll need:

High school diploma, or the equivalent.

1+ years of experience in a call center environment.

Dedication to exceptional customer service.

Excellent written and verbal communications skills.

Ability to exercise considerable independent judgment

Ability to answer questions, determine the appropriate course of action, and follow-up with all interested parties

Ability to exercise considerable independent judgment

Ability to answer questions, determine the appropriate course of action, and follow-up with customers/management.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

R251906