Call Center Specialist

Job Description

Description:

· The Analyst supporting written Client Relations/Senior Investor inquiries and concerns will ensure Firm compliance with regulations governing the handling of Client Complaints.

· The primary function of this position is to ensure Firm compliance with regulations governing the handling of Operational Client Complaints.

· They are responsible for investigation, research, and resolution of a large volume of assigned cases in a formal written format to communicate the firm's decision to the client.

· This position may also be responsible for various operational responsibilities within Client Relations, including Settlement processing, Privacy Opt Out processing, and incoming telephone calls. Other projects may be assigned on an as-needed basis.Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Full-time