B2B Business Development and Customer Experience Specialist

Summary

Are you a dynamic and motivated professional with a passion for sales and customer experience? We are looking for a B2B Business Development and Customer Experience Specialist to join our innovative team!

In this role, you will be at the forefront of our sales and business development efforts, focusing on strategic key segments such as local Kit Manufacturers and MedTech. This exciting position will see you dedicating approximately 80% of your time to driving sales and business growth, while the remaining 20% will be committed to improving and measuring customer experience indicators.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Medication Delivery Solutions

at BD

As a leading manufacturer and supplier of products that are used daily in healthcare, the Medication Delivery Solutions (MDS) team provide a wide range of products for injection and infusion therapy, regional anaesthesia and closed medication management.

Main responsibilities will include:

Field Sales (80%)

Generate New Opportunities: Source new prospects through outbound calls and emails and field visits.

Understand Customer Needs: Identify how our products can improve customer offerings.

Research and Engage: Identify key players and generate interest to meet quarterly quotas.

Expand Your Network: Maintain and grow your database of prospects within your territory.

Align with Strategy: Work with the EMEA B2B strategy to build a robust pipeline and close deals.

Showcase Solutions: Conduct effective online demos for potential clients.

Handle Quotes and Renewals: Ensure timely and accurate quotations and renewals.

Drive Growth: Expand the existing customer base and prospect for new clients.

Customer Experience (20%)

First Point of Contact: Handle customer queries related to documentation, contracts, prices, and Field Safety Notices.

Proactive Order Management: Keep top customers advised and manage their orders efficiently.

Resolve Issues: Address customer complaints and coordinate with support functions.

Support Planning: Assist with demand planning and backorder management.

Manage Contracts: Handle simple commercial contracts, price lists, and maintain pricing agreements.

Database Maintenance: Ensure consistency and accuracy in customer databases (SFDC, S4 HANA, LOTS).

Monitor and Improve: Track customer experience and propose improvement processes.

About you

Bachelor Degree or equivalent experience in Sales or Healthcare

Proven experience in inside sales, field sales, or customer service functions and business to business activity

Fluent in Dutch, and English and French is additional benefit.

Proficient in Microsoft tools (Outlook, Excel, Word, PowerPoint).

Customer Focus and Entrepreneurship.

Self-motivated and eager to develop in commercial sales.

Strong communication skills with the ability to influence and network with internal and external partners.

Good analytical skills.

Excellent communication and networking skills.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:

Required SkillsOutside Sales, Sales

Optional Skills

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Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

R-519389