Operation Administrator

Job Description

Flatrock is looking for an Operations Administrator to ensures that all services meet regulatory standards, licensing requirements, and internal policies while supporting the well-being of residents and the effectiveness of staff.

Duties and Responsibilities:

Prepare for site reviews, licensing inspections and audits by:

Remaining current with updates made to licensing and CMH requirements

Completing internal audits

Communicate with but not limited to:

CMH (Corporate Compliance, Contract Manager, Quality Improvement Team, Support Coordinators)

Guardians

Vendors (Case Manager, etc.)

Create and Oversee implementation of Corrective Action Plans

Create companywide policies and procedures

Revise policies and procedures when needed

Enforce policies and procedures

Plan and review compensation actions

Monitor various daily, weekly, and monthly managerial tasks and responsibilities

Manage, coach, and mentor

Operations Associates

Oversee all requirements for all employees

Oversee Operations and training, background checks, medical clearances, etc.

Schedule refresher training (CPI, CPR, TB and Receipt Rights)

Oversee all Flatrock residents

Oversee the completion of progress notes

Oversee the completion of Critical Incident Reports

Oversee requested CMH documents (IPOS, Behavior Plans, Crisis Plans, Psychosocial)

Oversee Licensing paperwork, CMH paperwork, etc.

Ensure staff maintain a high level of ethical and professional standards

Participating in applicable Coordinated Care Professional Services, LLC, committees

Oversee the implementation of CARF

Contracts and licensing applications

Flexibility and commitment to working the hours and times required to perform the responsibilities of the job, including evenings and weekends as may be necessary

Maintain a positive, open relationship with all management and staff

Utilize all communication tools including FIN

Maintain and advocate for all Flatrock residents’ rights

Complete any additional tasks assigned from Chief Operating Officer

Requirements:

Degree in Business Administration or related field

Must have 2-3 years of leadership experience

Must have 2-3 years of experience in compliance

Present or current experience with behavioral health issues

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Full-time