File Room Administrative Support Specialist

Description

On-Site Services Specialist Position Profile

The On-Site Services Specialist provides operational support in one or more of the following areas:

Operating duplicating and scanning equipment

Handling mail processing and postage application

Shipping and receiving products and supplies

Performing copier maintenance and first-call response

Supporting additional services such as bindery, quality control, housekeeping, file services, and call center tasks

Reports to: Site Manager, Site Supervisor, or Assistant Site Manager (depending on site configuration)Key Responsibilities

Operate Microsoft Office and email systems

Perform basic scanning and copying tasks

Conduct daily inspections of convenience copiers and clear paper jams

Maintain records for management reports and supply inventories

Distribute office supplies, mail, and fax transmissions

Set up furniture and conference rooms

Perform fulfillment functions and calculate job charges

Respond to and coordinate service calls

Deliver completed jobs to designated locations

Maintain daily meter and service logs

Travel between customer buildings as needed

Answer customer inquiries regarding job status or feasibility

Keep copier areas neat and stocked

Handle shipping/receiving in a mailroom environment

Operate bindery and finishing equipment (e.g., shrink-wrap, paper cutter, stapler)

Perform document filing, purging, and archiving

Understand and utilize Ricoh Services Portfolio & Technology

Perform other duties as assigned Qualifications

High school diploma, GED, or equivalent work experience

Preferred: Some experience in copy/print services

May require a valid driver’s license and auto insurance (per Ricoh policy)

Proficiency in Microsoft Office Suite Knowledge, Skills, and Abilities

Technical aptitude with printers, copiers, and office equipment

Strong customer service and communication skills

Good organizational abilities Working Conditions & Physical Demands

Office environment with standard lighting, ventilation, and noise levels

Requires physical activity: standing, walking, bending, lifting (up to 50 lbs)

Moderate dexterity and use of tools and office equipment