Customer Service Agent SCM Adidas

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key Responsibilities

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

Customer channel management

Case Management

Customer onboarding and relationship management

Contract and dispute management

and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

The job requires limited job and business knowledge at the time of hiring.

We are looking for

Good exposure to logistics and/or shipping industry

Experience in handling Customer Service transactions/processes as well as liaising with origin and destination offices is preferred.

Proficiency in Microsoft Office applications is a PLUS.

Required Skills

Good verbal and written English skills

Good business knowledge/process understanding to provide a value add to the customers through effective business solutions

Ability to work under pressure and fast-moving environment

Strong service mindset with a sense of urgency

Able to multitask effectively

High attention to detail, critical thinker

Team player, skilled in coordinating and able to work in a diverse team

Agile and able to make independent decision upon delegation

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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