Ordering Coordinator

Job Description

Ordering Coordinator

Technology Solutions

$16.50 per hour

Temp to Hire

Monday-Friday, 9:00am-5:30pm

Worthington, Ohio (hybrid)

The Ordering Coordinator is responsible for managing wireless device and service orders across multiple platforms while adhering to client SLAs. This role involves submitting, processing, and completing orders, as well as communicating frequently through email, IM, and phone. The coordinator will manage several primary clients and provide backup support for team members. Responsibilities also include obtaining security clearances, completing assigned tasks and training, and attending meetings. High attentiveness and adaptability are essential.

What you’ll be doing:

Monitor incoming equipment or service requests for mobile devices

Interpret requests and submit orders to vendors

Use company databases to record order details

Follow up daily on existing orders to ensure timely and accurate completion

Utilize resources and critical thinking to prevent issues or delays

Act as a liaison between customers and vendors to resolve issues

Provide detailed documentation for each request from start to finish

Manage order requests for multiple clients

Build and maintain rapport with federal and commercial clients

Respond to customer questions about ordering and shipping

Provide weekly reports to the supervisor on assigned work

Assist with logistics tasks to ensure smooth operations

Help the Shipping Department with order identification

Who we’re looking for:

Minimum 6 months experience with wireless communications preferred

General understanding of smartphone devices and services

Proficient in Microsoft Office Suite or related software

Excellent verbal and written communication skills

Strong interpersonal and technical support skills

Excellent organizational skills, attention to detail, accuracy, and ability to prioritize and multi-task

Ability to work independently

#ZR

Full-time