Job Description
Ordering Coordinator
Technology Solutions
$16.50 per hour
Temp to Hire
Monday-Friday, 9:00am-5:30pm
Worthington, Ohio (hybrid)
The Ordering Coordinator is responsible for managing wireless device and service orders across multiple platforms while adhering to client SLAs. This role involves submitting, processing, and completing orders, as well as communicating frequently through email, IM, and phone. The coordinator will manage several primary clients and provide backup support for team members. Responsibilities also include obtaining security clearances, completing assigned tasks and training, and attending meetings. High attentiveness and adaptability are essential.
What you’ll be doing:
Monitor incoming equipment or service requests for mobile devices
Interpret requests and submit orders to vendors
Use company databases to record order details
Follow up daily on existing orders to ensure timely and accurate completion
Utilize resources and critical thinking to prevent issues or delays
Act as a liaison between customers and vendors to resolve issues
Provide detailed documentation for each request from start to finish
Manage order requests for multiple clients
Build and maintain rapport with federal and commercial clients
Respond to customer questions about ordering and shipping
Provide weekly reports to the supervisor on assigned work
Assist with logistics tasks to ensure smooth operations
Help the Shipping Department with order identification
Who we’re looking for:
Minimum 6 months experience with wireless communications preferred
General understanding of smartphone devices and services
Proficient in Microsoft Office Suite or related software
Excellent verbal and written communication skills
Strong interpersonal and technical support skills
Excellent organizational skills, attention to detail, accuracy, and ability to prioritize and multi-task
Ability to work independently
#ZR
Full-time