Remote Customer Service Specialist

Job Description

Job Title: Remote Customer Service Specialist

Company: ForgeFit

Location: Remote (U.S. Based)

Employment Type: Full-Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What You’ll Do

Respond to customer inquiries via phone, email, and chat with professionalism and care

Help customers with orders, shipping questions, product details, and troubleshooting

Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams

Keep accurate records of customer interactions using CRM

Proactively follow up on customer needs and ensure satisfaction

Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

1+ years of experience in a customer service, support, or client-facing role

Strong communication and problem-solving skills

Ability to stay organized and manage multiple priorities

Comfortable using CRM or support tools

A positive attitude and genuine desire to help others

Interest in fitness or familiarity with gym equipment is a plus

What We Offer

Competitive hourly pay based on experience

Comprehensive benefits including health, dental, vision, 401k, and paid time off

100% remote work with a collaborative and supportive team

Ongoing training and opportunities for career growth

The chance to support a brand that makes a real impact in the fitness world

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Full-time

Fully remote