Insurance Complaint Analyst Supervisor

Schedule: Full-time

OSHIIP is seeking a candidate to supervise a team of insurance complaint analysts and to support positive outcomes for complicated Medicare issues. The ideal candidate will have excellent communication skills, strong leadership and supervisory skills, and can remain positive in a fast-paced environment.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with OSHIIP where you too can be available to support those who serve Ohio's 2.4 million Medicare beneficiaries, their families and their caregivers.

Your Key Responsibilities include but are not limited to the following:

Plans, directs & supervises activities within assigned division

Supervises & provides training for insurance complaint analysts

Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained

Analyzes & coordinates multi-divisional complaints

Takes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions

Develops & implements policies & procedures regarding staff development, division workflow & customer service issues

Defines division goals & objectives

Speaks before small & large groups

Develops & coordinates internal training activities

Represents department at professional conferences

The final candidate can be expected to be paid at step 1 in the assigned pay range as a new hire, unless otherwise required by legislation or union contract. As an Insurance Complaint Analyst Supervisor, you will receive an increase after six (6) months then an annual step increase until you reach the last step in the pay range. Additionally, there are opportunities for possible annual cost of living (COLA) adjustments and a longevity pay supplement after five (5) years of state service.

10 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or 10 courses in insurance; 7 1/2 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or completion of undergraduate core program in insurance, communications, business or liberal arts; 8 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or 24 mos. exp. as Insurance Complaint Analyst 3, 67233.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Insurance