Sr Customer Support/Account Representative

Job Description

Job Summary

We are looking for a professional and service-oriented Sr. Customer Support / Account Representative to join our client support team. This role involves handling incoming phone calls related to various service inquiries on Client accounts. The ideal candidate will demonstrate accuracy, efficiency, and a strong commitment to delivering world-class client service in a fast-paced environment.

Key Responsibilities

Handle inbound service calls from Client clients with accuracy and professionalism

Support a variety of client needs related to:

Cleint Cash Management products and services

Client Online (client website)

Client Mobile app

General financial and account-related inquiries

Ensure all client interactions meet or exceed departmental performance metrics

Contribute to a collaborative, team-oriented service environment

Adapt quickly to changing priorities in a high-volume financial services setting

Maintain a strong focus on client satisfaction and issue resolution

Required Qualifications

Strong communication and interpersonal skills

Ability to work effectively in a fast-paced, team-based environment

Excellent problem-solving skills and attention to detail

Demonstrated ability to multitask and manage shifting priorities

Preferred Qualifications

College degree

Previous contact center experience

Certifications

None required

Education: Bachelors Degree

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Full-time