Process Consultant AI Enablement

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Location: Warsaw – Office based

About the Role:

As a Process Consultant embedded in our Europe Operations Transformation team, you will be instrumental in driving AI led process improvements across Merchant Acquiring Operations. This role is designed for a forward-thinking professional who can blend process excellence with intelligent automation, leveraging tools like Microsoft Power Platform and Copilot Studios to deliver scalable, human-centered solutions.

Key Responsibilities:

Lead the identification, design, pilot and implementation of AI-driven low code / no-code process improvements using proven toolkits like Power Automate, Power Apps, and Copilot Studio.

Partner with business and technology teams to reimagine an design end to end process workflows, reduce manual effort, and enhance decision-making through intelligent automation/AI solutions.

Translate operational pain points into automation opportunities, building low-code/no-code solutions that are robust, secure, and scalable.

Champion the adoption of AI toolkits across operational teams, including training, change management, and feedback loops.

Monitor and measure the impact of automation initiatives, using data to refine and optimize continuously.

Stay current with emerging trends in AI, automation, and digital operations to inform strategy and execution.

Qualifications:

Bachelor’s degree in Business, Operations, Computer Science, or related field.

Strong proficiency in Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Copilot Studio.

Familiarity with AI/ML concepts and their application in business process transformation.

Excellent analytical, communication, and stakeholder engagement skills.

Experience with Lean, Six Sigma, or similar methodologies is a plus.

Preferred Skills:

Proven experience of at least 6 years in process optimization and automation, preferably within financial services or merchant operations.

Hands-on experience deploying AI copilots or virtual agents in operational environments.

Ability to work across global teams and influence without authority.

Experience of working in agile delivery environments.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.