Client Advisor (Emirati National)

Client Advisor -In Store

Sales and sales Support:

Develop Client Relationship

Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint

Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking

Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities

Consistently achieve and ideally exceed the sales target, always following retail guidelines

Master the key moments of the sales ceremony

Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique

Handling negotiations and objections with ease

Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience

Remain knowledgeable on industry news and competitors

Clienteling

In collaboration with the boutique team, participate to all clienteling initiatives

Anticipate client’s needs and preferences to provide personalized service

Serve as the main point of contact for guest hospitality in store

Hospitality & Guests welcoming atmospere

Ensure a luxurious and welcoming environment for all clients

Coordinate special amenities and services based on client preferences

Oversee the boutique’s hospitality services and standards, including cleanliness, ambiance, and comfort.

Develop in-depth knowledge of local luxury events and venues, to organize client special treatment.

Share and collaborate best practices with boutique team members

Represent Brand identity - Act as a Maison ambassador

Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community

Develop understanding and knowledge of the Maison and products to convey the brands heritage and value

Utilize Maison storytelling and heritage to enhance the client experience

Be a key element in organizing and hosting exclusive events for clients within the boutique

Collaborate with marketing and sales teams to execute promotional events and initiatives

Adhere with Passion to the values and rituals of presentation established by the Maison

Qualifications

Proven experience in luxury hospitality, sales and client relations, preferably in a boutique or upscale setting

Excellent communication and interpersonal skills

Strong organizational abilities and attention to detail

Ability to thrive in a fast-paced, client-focused environment.

UAE National is a must