Senior CX Developer (Software Development Specialist 3)

Schedule: Full-time

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You'll Be Doing:

Under general direction of the Manager of the Office of the Chief Information Officer, using thorough technical knowledge of software development in order to assure requirements are defined & approved, perform code reviews & ensure BWC application development standards are met.

Collaborating with business staff to ensure system requirements are thoroughly defined & approved.

Performing impact analyses to identify interdependencies (e.g. change management, cross-systems data interfaces).

Assisting with design reviews (e.g. scope, specification documents, process flows).

Performing code reviews [e.g. C#, SQL, VB.net, .NET Framework, XML])

Serving as Correspondence technical lead (e.g. assigns resources, coordinates task schedules, identifies, analyzes, & documents technical constraints).

Expanding use of existing technology platforms through proof-of-concept and Pilot efforts (e.g. Hyland OnBase, MS Teams, UI Path, Power BI).

Creating detailed test designs & test plans & creates & reviews data for performing test scenarios.

Coordinating execution of unit & system test scripts, debugging efforts, defect tracking, support of user acceptance testing & software implementation & deployment tasks (e.g. change management, release deployment management).

Leading development, implementation & monitoring of IT quality assurance standards & testing (e.g. identifies appropriate quality evaluation metrics, implements measurement & reporting processes).

Performing performance & load testing (e.g. determines whether systems meet performance, capacity & time targets under load conditions).

Writing, reviewing & coordinating development of application-related training materials & software user guides, program &/or application source code documentation (e.g. creates use cases & in-line code comments), & departmental standards for programming & documentation.

Designing & delivering team education & provide subject matter expert training to other team members or business customers as required.

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To Qualify, You Must Clearly Demonstrate:

Required Experience and/or Education

60 mos. combined work experience in any combination of the following: assuring requirements are defined and approved, performing code reviews and ensuring application development standards are met including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

Or completion of associate core program in computer science or information systems AND 42 mos. combined work experience in any combination of the following: assuring requirements are defined and approved, performing code reviews and ensuring application development standards are met including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

Or completion of undergraduate core program in computer science or information systems AND 36 mos. combined work experience in any combination of the following: assuring requirements are defined and approved, performing code reviews and ensuring application development standards are met including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

Or equivalent of minimum class qualifications for employment noted above.

Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Software Development/Implementation

Major Worker Characteristics:

Knowledge of computers & electronics; oral & written communication tools & techniques; customer support & personal service; state & Ohio Bureau of Workers’ Compensation (BWC) policy, procedures & applicable laws*; vision, mission & goals of BWC*; software development principles; methods for design, development, testing & implementation of new or modified software; commonly used query language; mathematic principles relative to assigned area in Information Technology (IT); IT principles, methods & practices in software development; software validation tools; software distribution tools & mechanisms; technical writing & documentation practices; systems performance management; requirements analysis principles & methods; back-up & recovery procedures; interrelationships of multiple IT specialties; .Net Framework (C# & VB.net); Microsoft SQL Server; MS Teams; Power BI; XML; Adobe Experience Manager; web services; Microsoft Office; document imaging; Microsoft Team Foundation Studio (TFS); document management; correspondence processing & bulk printing architecture; Oracle Relational Database Management System (RDBMS).

Skill in reading comprehension; speaking; service orientation; troubleshooting; critical thinking; complex problem solving; lead work; programming software analysis & evaluation; using data recovery tools & techniques; judgment & decision-making; assuring quality & identifying & specifying business requirements.

Ability to stay abreast of current technologies in area of IT assigned; deal with problems involving several variables in familiar context; define problems, collect data, establish facts & draw valid conclusions; prepare meaningful, accurate & concise reports; collaborate with internal & external BWC customers, vendors, business partners, & other agencies to identify & document requirements; create & update correspondence; utilize template versioning using Team Foundation Server (TFS); design & deploy workflows, test & deploy Oracle application objects; Oracle database objects (e.g. procedures, functions. Tables). developed after employment.