SAP & eCommerce Subject Matter Expert

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us DuPont Careers

Description

Based out of Shanghai, the SAP & eCommerce Subject Matter Expert is part of a global Order-to-Cash Business Process Team. The role closely interacts with the Customer Service and Supply Chain end-users to provide the desired service level in daily business process support activities and in project work for new business requirements. The primary focus is SAP SD support. There will be integration work with other areas, such as pricing, data and salesforce due to the inter-connectivity of the systems.

Your main tasks include:

Daily operational SAP support to the customer service team and some ad-hoc OTC related supply chain support globally

Troubleshoot, identify root causes and resolve issues by implementing monitoring tools, control mechanisms and best practices

Responsible for training Customer Service on processes from an SAP point of view

Log, follow up and test primary service nodes and perform regression testing

Analyze existing SAP processes based on the business requirements and propose improvements

Data extractions and analysis based on business requirements

Support the Customer Service organization in order automation requirements such as the online web-order tool, order capture and EDI

Keep SAP Technical & SAP User documentation up to date in the Global Knowledge Center and create new training documents for new business processes

QUALIFICATIONS

Bachelor’s Degree or Proven Equivalent Experience

In-depth, E2E, Order-To-Cash business process knowledge

Strong SAP SD knowledge (ECC),

Strong MS Office skills, especially in Excel and Access

Strong analytical and mathematical skills and ability to work with great accuracy

Teamwork and interpersonal effectiveness skills

Proven prioritization, time management and multi-tasking skills

Willingness to work and share experiences in a global team

Willingness to be time-flexible while dealing with different countries in different time zones

Knowledge of e-Commerce systems (online Web-Order, Order Capture, EDI, idocs)

Understanding of operation of logistic interfaces

Join our Talent Community to stay connected with us!

On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

246682W