Client Advisor

A passionate, dynamic client advisor to join a professional & exciting team in Dubai, UAE. He / She will be responsible for promoting the brand image and meet or exceed the monthly sales objective, while following all the steps of the sales process and offer an exclusive customer experience in line with the brand guidelines. The sales Associate will be reporting to the Panerai Boutique Manager

Main Responsibilities

SALES

Boutique sales: meet & exceed budget

Private viewing with VIP clients

Receiving new products – checking & tagging

Handling discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department

ATMOSPHERE

Exterior: display windows, lighting, brand name, etc.

Interior: Point of sale Material, publishing material, Boutique Furniture, lighting, furniture, brand name logo and visuals, catalogues, sales accessories, etc.,

INVENTORY

Monthly stock taking of all items in the boutique

Consistency with procedures and continuous checking.

Participating in stock replenishment request

PROCEDURES & REPORTING

Cash & Invoicing

Store opening & closing responsibilities as required

Follow security procedures in the boutique as per brand and group policies

NSI Entries (invoices + transfers)

Timely sales reporting

Repair documentations

CUSTOMER RELATIONSHIP MANAGEMENT

Brand Ambassador attitude to be demonstrated internally and externally

After Sales Service: providing a high level of follow on repairs in coordination with Head office and Richemont Customer service Centre.

CRM:

Participate efficiently in all CRM activities (daily activities and punctual campaign/programs)

Database maintenance and growth, in line with KPI’s: building & maintain a long term relationship with existing & new clients