Senior Help Desk Engineer

This Jobot Consulting Job is hosted by: Amanda Preston Are you a fit?

Salary: $20 - $27 per hour A bit about us: Global Media Conglomerate Why join us?

Competitive Compensation- Room for Growth Job Details Job Details: We are seeking a dynamic Consulting Senior Help Desk Engineer to join our fast-paced and innovative team.

This role is perfect for an experienced professional who is passionate about technology and enjoys problem-solving.

The successful candidate will have a unique opportunity to work on diverse projects, providing top-tier support to our clients and contributing to the development of our IT support strategies.

If you thrive in a challenging environment and are looking to take your career to the next level, this could be the perfect role for you.

Responsibilities: As a Consulting Senior Help Desk Engineer, you will: 1.

Serve as the first point of contact for clients seeking technical assistance over the phone or email.

2.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

3.

Determine the best solution based on the issue and details provided by clients.

4.

Walk the client through the problem-solving process.

5.

Direct unresolved issues to the next level of support personnel.

6.

Provide accurate information on IT products or services.

7.

Record events and problems and their resolution in logs.

8.

Follow-up and update client status and information.

9.

Pass on any feedback or suggestions by clients to the appropriate internal team.

10.

Identify and suggest possible improvements on procedures.

Qualifications: To be successful in this role, you will need: 1.

A minimum of 5 years of experience in a similar role.

2.

Proven experience as a help desk technician or other customer support role.

3.

Tech savvy with working knowledge of office automation products, databases and remote control.

4.

Good understanding of computer systems, mobile devices and other tech products.

5.

Ability to diagnose and resolve basic technical issues.

6.

Proficiency in English.

7.

Excellent communication skills.

8.

Customer-oriented and cool-tempered.

9.

BSc/BA in IT, Computer Science or relevant field.

10.

Certifications such as CompTIA A+, Microsoft Certified IT Professional would be an advantage.

Join our team and be part of an exciting journey into the future of technology.

We can't wait to see what you will bring to our team!

Interested in hearing more?

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization.

Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.