Emergency Communications Specialist Level 1

Emergency Communications Specialist - Level 1

Part-time casual role in a 24/7/365 environment

Why STARS

At STARS, we come to work every day with a purpose…to save lives. Whether you work in the aircraft or at one of our six bases, everyone at STARS plays a vital role in helping to provide critical care, anywhere. Since flying our first mission in 1985, we have never lost sight of what is most important – our VIPS, or Very Important Patients. Each year, we fly over 3,000 missions, providing world class critical medical care whenever and wherever we are needed, and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.

We are currently looking for an Emergency Communications Specialist - Level 1 at our Calgary base in the Emergency Link Centre.

Members of the Emergency Link Centre (ELC) are often referred to as the fifth crew member on the aircraft as they are a critical part of every mission STARS flies. The ELC team works to bring together the right resources at the right time to get live-saving help where they are needed. Be part of a team who works together to be there for our crew, and the community, when time is of the essence.

Key Responsibilities:

Respond to requests from first responders, dispatch professionals and physicians in support of critical care processes for critically ill and injured patients

Follow established protocols to ensure each call is handled effectively and efficiently through collaboration with team and other stakeholders

Accurately and diligently input information into a multi-screen computer system in real time

Utilize computer aided dispatch, mapping tools and telephone

Maintain discretion and confidentiality of information

Qualifications & Requirements:

Excellent communication skills with a professional phone manner

Must be resilient, and comfortable being exposed to trauma calls/troubling circumstances

Ability to remain calm under pressure

High level of accuracy and attention to detail are essential

Strong time management and multi-tasking abilities

Excellent analytical, critical-thinking and decision-making skills

Ability to adapt to ever-changing situations and maintain awareness of what is going on around you

Proficiency in the use of technology required, ideally including public safety telecommunications software, mapping, radio, computer aided dispatch (CAD), telephone conferencing and systems

Minimum typing speed of 40 WPM

One or more years of experience working in a fast-paced, high-pressure role that requires multi-tasking is an asset

What we offer:

At STARS, every day we come to work with a purpose, to save lives. Maybe that's your purpose too.

We provide a strong total reward offering. but the real reward is joining a legacy - a legacy of lives saved, of hope in the face of the unimaginable, and of pride in making a difference.

When you join STARS, you become part of a community that knows we're stronger together. It takes a dream to deliver the highest standards of care, and we need you to help us be our best.

Elevate your career, Be part of something bigger. Be part of STARS.

How to Apply/ Deadline to apply:

If you are the person we are looking for and would like to make a difference with your career, please make sure to apply by closing date: August 15, 2025

Want to learn more?

Want to be the crucial link in emergency response? Learn how our Emergency Link Centre team supports critical care patients when every second counts. [Learn More About Emergency Link Centre (Critical Patient)]