KERING OPERATIONS Ecommerce Operations Back Office Support (Fixed Term

SummaryAbout Kering

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion.

We are currently seeking an ecommerce Operations Back Office Support who will assist the ecommerce back-office operations during the annual peak period as part of our dynamic team in Trecate (Novara).

Job Description

Your opportunity

You will be an integral part of the Supply Chain department and will deal with the teams. You will support brands customer care on day-by-day operational topics, supporting in the resolution of issues or customer requests, including delivery issues, investigations and returns. Coordinate product launches and special initiatives. This exciting opportunity will allow you to collaborate with various departments across our luxury brands.

How you will contribute

Manage the daily requests coming from Brands Customer Care regarding the orders status, VIP requests, transport, returns, customs issue, claims and operational topics

Track evolution of requests, reporting status updates to brand customer care

Check and proactively alert customer service of issues on transportation and warehousing that could impact the clients

Coordinate the operations of third-party logistics (3PL) and carriers in line to ensure the target level of service for final customers

Update the Coordinator on the activities status and escalate when required

Contribute to the management of shipments to and from final customers and to the local hubs

Support the resolution of transport issues

Who you are

A professional with at least 1 year of work experience in Customer Service and/or in an ecommerce business or in a Transportation company

Familiar with warehouse processing and export flows; knowledgeable about Export documentation and procedures, as a plus

Fluent in Italian and English, both written and spoken

Knowledgeable about Excel

Team player, problem solver, customer and negotiation-oriented

Goal oriented with a drive towards innovation

Proactive and detail oriented

An excellent communicator

Eager to learn and cooperate

Passionate about customer service and liaising with carriers, warehouses and the brands

Why work with us?

This is an amazing opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job TypeAgency

Start Date2025-09-18

ScheduleFull time

OrganizationKERING ITALIA S.P.A.

R153067