IT BUSINESS ANALYST

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Role: IT Business Analyst

Work Location : Merdaka 118, KL

Nature : 1-year contract

The Information Technology (IT) Business Analyst (BA) acts as a vital bridge between business stakeholders, technology teams, and external vendors to ensure the successful delivery of fit-for-purpose solutions across investment systems platforms. This role is responsible for leading the end-to-end business requirement lifecycle—from elicitation and documentation of technical and functional needs to the optimization of business processes that support operational efficiency and project success. Post Go Live, the role continues to be relevant with the focus now shifts to carefully identifying and analyzing post-implementation gaps and working collaboratively with relevant stakeholders to bridge these gaps—ensuring system completeness, data integrity, and process effectiveness. The BA will be responsible for eliciting actual business needs, assessing solution designs, and driving alignment through active stakeholder engagement and collaboration across relevant stakeholders.

Essential Duties and Responsibilities

Requirement Gathering, Business Analysis, and Documentation

Collaborate with business units to review, consolidate, and analyze requirements for required investment systems. (including but not limited to change requests, enhancement, incident management, as well as service requests.)

Establish and document standards for requirement gathering, analysis tools and techniques, advise their application, whilst ensure compliance to the business needs to the internal team.

Assist in capturing comprehensive business user requirements and generate clear, structured documentation (e.g., Business Requirement Documentation, Business Requirement Specifications, Proof of Concept, and Data mapping).

Translate business needs into technical requirements, bridging the gap between end users and the development team for effective solutions implementation, report and dashboard creation.

Communication Activities

Stakeholder Engagement:

Engage with stakeholders to define scope of work, work deliverables, and technical requirements.

Build and maintain effective relationships with relevant stakeholders (e.g., internal team, technology as well as business users, project managers, developers, custodians and vendors).

Act as a liaison officer to ensure that stakeholder interests and expectations are clearly understood and communicated across teams.

Meeting Facilitation:

Initiate, understand context, prepare meeting agendas, follow up and, where appropriate to some extend lead discussions, ensuring alignment, progress, and/or decision are streamlined and documented.

Organize regular review sessions and share status meetings and/or key takeaways to ensure stakeholders alignment.

Business Process Analysis & Optimisation

Evaluate current business and operational processes to identify areas for improvement.

Develop and implement optimization strategies that support new system requirements and enhance overall performance.

Documents optimise standard operating procedures and/or target operating model that has been agreed between relevant stakeholders.

Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Technology, Finance & Investment, or equivalent.

3–5 years of working experience in a related field, with proven involvement in data analytics, business analysis, or investment systems.

Solid exposure to the investment domain, including unit trust, fund management, and financial operations.

Technical & Domain Knowledge

Strong understanding of investment systems, finance, and accounting concepts.

Familiar with software development methodologies and business solution lifecycles.

Working knowledge of data warehouse, data marts, and data mapping activities.

Proficient in Business Intelligence (BI) processes, including data collection, analysis, and visualization.

Tools & Technical Skills

Skilled in Microsoft Excel, PowerPoint, Word, and Structured Query Language (SQL).

Experience with process modelling tools such as Microsoft Visio.

Comfortable with computer systems operations and application support.

Soft Skills & Attributes

Strong analytical thinking and conceptual problem-solving capabilities.

Excellent written and verbal communication skills.

Strong stakeholder management ability, capable of engaging various internal and external stakeholders.

High level of commitment, proactive, and willing to go the extra mile to meet deliverables.

Documentation & Communication

Excellent in producing clear, structured documentation, including business requirement documents, process flows, and user guides.

Able to translate complex business processes into technical requirements and proposed solutions effectively.

Planned Deliverables including but not limited to:

SOP documentation, familiarisation and enforcement

Business Requirement Documentation and to some extent Business Requirement Specification for (including but not limited to) change requests, enhancement, incident management, as well as service requests

Engagement initiative for enhancement pipeline and system roadmap

Meeting facilitation and key take aways

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