Assistant Community Manager

Description

Reports to: Community Manager & Portfolio Manager

FLSA status: Non-Exempt

Purpose of Job: To assist the Community Manager with marketing the property to prospective residents, to retain current residents, and to ensure the timely collection and deposit of rents and the timely completion of accounting data entry and paperwork.

Essential Job Functions:

Maximize Revenue:

Ensure the timely collection of rents and ensure timely bank deposits

Accurately ender resident data and payment information into management software

Accurately prepare reports for management and ownership

Provide customer service to prospective residents including property tours, telephone inquiries, and by performing move-ins.

Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition

Track and follow up with prospective residents utilizing traffic logs and guest cards

Ensure retention of currently residents by organizing resident activities, following up on service requests within 24 hours and handling resident complaints

Climb stairs to inspect 2nd story units

Comply with all Fair Housing and Equal Housing Opportunity requirements

Comply with appropriate state and federal landlord/tenant laws and statutes

Attend training seminars on a regular basis

Respond to emergencies

Other duties as assigned by the property managerMinimize Expenses:

Code bills and invoices in a timely manner

Solicit bids from vendors

Efficiently use property resourcesOptimize Curb Appeal:

Promptly notify manager of safety concerns or deficiencies in property appearance

Ensure property is always free of litter Physical Requirements and Job Functions: May need to climb stairs to inspect 2nd story units

Ability to carry or move objects weighing up to 20 pounds Knowledge, Skills & Abilities Required:

Ability to work as a team player

Ability to resolve conflicts

Ability to multi-task

Always demonstrates professional appearance and good hygiene

Demonstrates excellent customer service skills

Demonstrates a desire for continuous professional development

Always demonstrates ethical behavior and integrity Qualifications:

High School Diploma or equivalent

Previous Property Management experience

Working experience with Microsoft Office applications

A valid driver's license, reliable transportation, and automobile insurance

Ability to carry or move objects weighing up to 20 pounds Working Conditions:

Approximately 75% in office environment using computer and phone

Approximately 25% inspecting property grounds, including apartments, building structure, landscaping, signage which requires the ability to climb stairs and maneuver narrow walkways.