File Room Administrative Support Specialist

On-Site Services Specialist Position Profile The On-Site Services Specialist provides operational support in one or more of the following areas: * Operating duplicating and scanning equipment * Handling mail processing and postage application * Shipping and receiving products and supplies * Performing copier maintenance and first-call response * Supporting additional services such as bindery, quality control, housekeeping, file services, and call center tasks Reports to: Site Manager, Site Supervisor, or Assistant Site Manager (depending on site configuration) Key Responsibilities * Operate Microsoft Office and email systems * Perform basic scanning and copying tasks * Conduct daily inspections of convenience copiers and clear paper jams * Maintain records for management reports and supply inventories * Distribute office supplies, mail, and fax transmissions * Set up furniture and conference rooms * Perform fulfillment functions and calculate job charges * Respond to and coordinate service calls * Deliver completed jobs to designated locations * Maintain daily meter and service logs * Travel between customer buildings as needed * Answer customer inquiries regarding job status or feasibility * Keep copier areas neat and stocked * Handle shipping/receiving in a mailroom environment * Operate bindery and finishing equipment (e.g., shrink-wrap, paper cutter, stapler) * Perform document filing, purging, and archiving * Understand and utilize Ricoh Services Portfolio & Technology * Perform other duties as assigned Qualifications * High school diploma, GED, or equivalent work experience * Preferred: Some experience in copy/print services * May require a valid driver's license and auto insurance (per Ricoh policy) * Proficiency in Microsoft Office Suite Knowledge, Skills, and Abilities * Technical aptitude with printers, copiers, and office equipment * Strong customer service and communication skills * Good organizational abilities Working Conditions & Physical Demands * Office environment with standard lighting, ventilation, and noise levels * Requires physical activity: standing, walking, bending, lifting (up to 50 lbs) * Moderate dexterity and use of tools and office equipment