Seasonal Customer Service Representative - Dispatch

As a Seasonal Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering a seasonal contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice.

What We Offer:

Work Environment - Work in our beautiful Crown Stree office building with access to a full fitness facility, onsite nurse, and a café

Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance

Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one

Wellness Support – With 24/7 access to our Employee & Family Assistance Program

Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Generate sales leads that develop into new customers

Develop understanding of all our products to provide the best solution for our customer needs

Ensure accuracy when requests are logged, resolved and escalated where appropriate

Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution

Work collaboratively with other departments to assist in the resolution of issues or requests

Taking ownership for the consumer experience while maintaining professionalism at all times

Perform other duties as required to maintain and enhance consumer relations and departmental productivity

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships

Problem solving/decision making skills

Good organizational skills, strong analytical skills and good interpersonal skills

Proven ability to multi-task

Excellent Customer Service Skills

Your Experience:

High School with Post-secondary education preferred

1-3 years Contact Center experience

Computer literacy is required

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work ExperienceCustomer Service

Job Requirements - EducationDiploma/High School Equivalent

R126897