European Operations Graduate Program - Transformation Team

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

We’re looking for motivated and detailed oriented graduate to join our Operations Team dedicated to provide best in class support to our customers globally.

Our 2-year graduate program (undergraduate) will give you the opportunity to learn all aspects of the business and you will complete three rotations of 8 months

Back Office Operations

Front Office Operations

Process Improvement & Reporting Team

Responsibilities

Learn & perform a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.

Learn and support customer service teams, resolving customer problems and responding to customer requests for information or provides quality service to our merchants

Learn how to enter new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.

Learn to analyze data, identify trends and recommend improvements to improve the customer experience.

Learn and gain knowledge in the area of banking & payment rules and regulations

Collaborate with stakeholders from across Operations to help support streamline processes to enhance customer experience

From day one, you'll make meaningful contributions to our business while developing your business acumen, sharpening your skills and growing your network. As a graduate you'll receive:

Intentional, on-the-job learning supplemented with formal professional development

Immersive experiences to build skills that are in demand today and in the future

Transitional support catered to your unique needs as a student

A cohort and network of peers, advisors and senior leader advocates

Social and volunteer events that build meaningful connection

Who we’re looking for

We’re looking for intellectually curious and creative thinkers who can think on their feet and thoughtfully react to a changing market.

Core Bahaviours

Collaboration – Build partnerships and promote a culture of teamwork.

Customer Centricity – Build strong customer relationships and deliver customer centric solutions.

Drive for Results – Hold self and others accountable to consistently achieve meaningful results.

Ethics & Trust – Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Basic qualifications:

Pursuing a Bachelor’s degree ideally in Business, International Business or Economics with a target completion date of May 2025

Excellent analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets

Project management skills, with ability to manage multiple tasks/projects and deadlines simultaneously.

Eager to learn and understand financial and payments markets

English Level C1 - Request for English CV

One year or less industry experience.

Ability to start graduate program on 2 Sept 2025

Preferred qualifications

Strong written and verbal communication skills

Excellent interpersonal skills

Strong in Excel and PowerPoint

Attention to detail

Location: Puławska 17, 02-515 Warszawa (3 days office & 2 days home)

Contract: 2 year Fixed Term Employment Contract

This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.