Customer Service Assistant 2 - Intermittent (Multiple )

Schedule: Part-time

What You Will Do at ODM:

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 2 (20100577, 20100578)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking two experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:

Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders

Screen applications for individuals, groups and organizations

Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application

Respond to emails

Assist with maintaining and updating provider records and files

Prepare & maintain reports concerning production activities

Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.

Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Data Entry

Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication