Customer Support - International Voice

Job Role: Voice Process – Inbound Voice

Experience: Minimum 1 year of voice process experience

Industry: Banking

Type: Full-time On-site

Education Requirement:

Graduate / Undergraduate

Assessment Criteria:

Voice Versant Score: Minimum 65

Non-Voice Versant Score: Minimum 65

MCAT: Minimum 60

Experience Required:

Minimum 1 year of BPO/contact center experience

Preference for candidates with banking process experience

Compensation:

CTC: Up to 5.80 LPA

Additional Benefits: Performance-based incentives, allowances, etc.

Interview Process:

HR Screening

MCAT Test

Versant Test – Voice & Non-Voice

VNA Round – Voice & Accent Evaluation

Operations Round (if required)

Key Highlights:

Inbound Voice process (Voice)

Banking domain

Exceptional communication and articulation skills are required

Stable process with long-term growth