Sr Data & Reporting Analyst, Hybrid

RESPONSIBLE FOR:

Responsible for the research and understanding of all Patient Connection Center workflows in order to facilitate effective report writing, scorecard and dashboard development to support operational efficiency and strategic goals. Responsibilities include support and provisioning of departmental wide data systems, including ensuring of data integrity, data audits, data analysis and additional business-critical functions. Serves as the lead in supporting technical development of other analysts. Acts as a Subject Matter Expert (SME) for departmental workflows and translates processes into accurate and sustainable reporting/analysis tools. Continuously monitors dashboard performances and makes updates or changes as required. Interacts and works closely with business intelligence, data architecture and leadership teams. May provide guidance and support to others analysts to ensure analytics and reporting is executed within expected timeframes and to meet business objectives.

MINIMUM EDUCATION REQUIRED:

Bachelor s degree from a recognized college or university in Business Analytics, Finance, Economics, Data Science, Mathematics, Statistics or closely-related field is required.

MINIMUM EXPERIENCE REQUIRED:

Three (3) years of progressively responsible data analytics and/or statistics experience. Advanced knowledge of Microsoft Excel, Tableau, SQL, or other analytical tools.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

None.

ADDITIONAL QUALIFICATIONS:

Two (2) years of relevant experience in Patient Access, Physician Practice Operations, Contact Center or a similar healthcare setting involving reporting / analytics is preferred.

Solid working knowledge of Microsoft Office applications including SharePoint, Outlook, Word, Excel and PowerPoint.

Strong analytical skills as well as strong skills related to the creation and modification of financial spreadsheets and other presentation-related software applications are required.

Strong skills utilizing deductive thinking and analysis of consequences required.

Additional software experience includes Crystal, Epic and Tableau reporting is preferred.

Epic reporting workbench, slicer dicer and clarity report writing preferred.