Customer Operations Specialist
Description:
Job Description
We are looking for a detail-oriented and proactive Sales & Logistics Coordinator to join our front office operations team.
Key Responsibilities:
Order Processing: Accurately enter and manage customer orders, ensuring timely fulfillment. This area will support our growing Shower Installation Business.
Customer Service: Serve as the primary contact for customers, addressing inquiries, providing updates, and resolving issues professionally.
Logistics Coordination: Work with shipping carriers and internal teams to schedule deliveries, track shipments, and ensure smooth logistics operations.
Inside Sales Support: Assist the sales team with quotes, order follow-ups, and maintaining customer relationships.
Inventory & Supply Coordination: Monitor stock levels, coordinate with production, and communicate potential shortages or delays.
Administrative Support: Maintain organized records, generate reports, and collaborate across departments to improve efficiency.
Qualifications & Skills:
Strong attention to detail and problem-solving skills.
Excellent communication and customer service abilities.
Ability to multitask and work in a fast-paced environment.
Experience with order processing, logistics, or inside sales is a plus.
Proficiency in Microsoft Office (Excel, Outlook) or Google Docs and ERP/order management software preferred. Ability to manage Whatsapp Channels, Trello Boards, and quickly pickup our in house built software a plus.
Why Join Us?
Competitive pay
A team-oriented culture with opportunities for growth.
Stability and a strong reputation in the industry.
Ability to Improve your Workplace Daily.
About Elite Marble
At Elite Marble, we manufacture beautiful, grout-free cultured marble products used in homes and commercial spaces throughout the Midwest. From shower bases to window sills and wall panels, we take pride in delivering high-quality, American-made materials that simplify installation and elevate design.
But we’re more than just a manufacturing company—we’re a lean-thinking, team-driven operation where every role matters. Whether on the factory floor or in the front office, our team is focused on continuous improvement, smart problem-solving, and exceptional service. We believe that good enough isn’t good enough—and we work every day to eliminate waste, improve systems, and deliver for our customers.
If you're detail-oriented, thrive in a place that looks to improve quality, and enjoy being part of a team that values your ideas and initiative, Elite Marble might be the perfect fit.Company Description
About Elite Marble
At Elite Marble, we manufacture beautiful, grout-free cultured marble products used in homes and commercial spaces throughout the Midwest. From shower bases to window sills and wall panels, we take pride in delivering high-quality, American-made materials that simplify installation and elevate design.
But we’re more than just a manufacturing company—we’re a lean-thinking, team-driven operation where every role matters. Whether on the factory floor or in the front office, our team is focused on continuous improvement, smart problem-solving, and exceptional service. We believe that good enough isn’t good enough—and we work every day to eliminate waste, improve systems, and deliver for our customers.
If you're detail-oriented, thrive in a fast-paced environment, and enjoy being part of a team that values your ideas and initiative, Elite Marble might be the perfect fit.
Full-time